Hubungan Penerapan Komunikasi Terapeutik dengan Kunjungan Ulang Pasien di Poli Gigi RSUD Tarutung Kabupaten Tapanuli Utara Tahun 2026
DOI:
https://doi.org/10.63822/tgjkvt40Keywords:
Therapeutic Communication, Patient Return Visits, Dental ClinicAbstract
Therapeutic communication is a form of professional communication between healthcare professionals and patients that aims to help patients understand their health condition, reduce anxiety, and increase trust in the services provided. In dental health care, therapeutic communication plays a strategic role because many patients feel fearful or anxious about dental procedures. Good communication can increase a sense of security and patient satisfaction, and encourage patients to comply with treatment recommendations, including return visits. Objective: To analyze the relationship between the implementation of therapeutic communication and patient return visits at the Dental POLYCHER of Tarutung Regional Hospital. Research Method: A cross-sectional method was used, with measurements of the independent and dependent variables conducted simultaneously to determine the relationship between the application of therapeutic communication and patient repeat visits at the Dental Clinic of Tarutung Regional Hospital. Results: Out of 86 respondents, 16 respondents (18.6%) rated the implementation of therapeutic communication as good, while 70 respondents (81.4%) rated it as poor. Regarding patient re-visit compliance, 34 respondents (39.5%) were compliant and 52 respondents (60.5%) were non-compliant. Statistical analysis using the Chi-Square test yielded a p-value = 0.000 (p < 0.05), indicating a significant relationship between the implementation of therapeutic communication and patient re-visits at the Dental Clinic of RSUD Tarutung.Conclusion: The results of the statistical test using the chi-square test obtained a p-value of 0.000 (<0.05), indicating a relationship between therapeutic communication and patient repeat visits.
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Copyright (c) 2026 Risma Nilawati Tambunan , Nasri Nasri (Author)
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