Sosialisasi dan Optimalisasi Layanan Digital melalui Sosialisasi dan Pendampingan Aparatur RT/RW Desa Lemahmulya
DOI:
https://doi.org/10.63822/zccqgv29Keywords:
Sosialisasi, Optimalisasi, DigitalAbstract
Transformasi digital pelayanan publik memerlukan kesiapan sumber daya manusia hingga tingkat pemerintahan paling dekat dengan warga. Aparatur rukun tetangga (RT) dan rukun warga (RW) berperan penting dalam penyampaian informasi, pendataan, komunikasi, dan fasilitasi kebutuhan administrasi masyarakat. Artikel ini mendeskripsikan kegiatan sosialisasi optimalisasi layanan digital yang dilaksanakan oleh mahasiswa Kuliah Kerja Nyata (KKN) STTI Sony Sugema Karawang bersama pemerintah Desa Lemahmulya, Kecamatan Majalaya, Kabupaten Karawang, pada 7 Oktober 2026 di aula kantor desa. Kegiatan dilaksanakan melalui koordinasi dengan mitra, penyampaian materi, diskusi interaktif, dan pendampingan praktis mengenai pemanfaatan teknologi digital secara tepat, aman, dan bermanfaat dalam pelayanan masyarakat. Informasi hasil dihimpun secara deskriptif dari dokumentasi dan catatan naratif kegiatan yang tersedia. Pelaksanaan berlangsung lancar dan peserta dilaporkan menunjukkan ketertarikan serta mengikuti kegiatan sampai selesai. Materi kegiatan menekankan potensi teknologi digital untuk mempercepat penyampaian informasi, memperkuat komunikasi warga, dan mendukung administrasi yang lebih tertib. Namun, dokumen kegiatan belum memuat jumlah peserta, instrumen penilaian, ataupun data pre-test dan post-test; karena itu, peningkatan kompetensi dan dampak terhadap mutu layanan belum dapat dinyatakan secara kuantitatif. Kegiatan ini menjadi langkah awal penguatan literasi digital aparatur RT/RW dan perlu dilanjutkan dengan praktik terstruktur, evaluasi kompetensi, serta pendampingan berkala.
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Copyright (c) 2026 Agus Purwanto, Herianto Saputra, Abednedju Giovano Warani Sangkaeng, GF. Prasetyanto, Wahyudi Eko Saputro, Firman Maulana Yusuf (Author)
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