Strategi Pengembangan SDM Dan Operasional UMKM Warkop Hendri Jaya Kuphi Menggunakan Kerangka Mckinsey 7S
DOI:
https://doi.org/10.63822/e5c5p631Keywords:
Human Resources Development, McKinsey 7S, Operational Performance, MSMEs, Warkop Hendri Jaya Kuphi.Abstract
This study aims to analyze human resource (HR) development strategies to improve operational performance at the Warkop Hendri Jaya Kuphi MSME through qualitative methods. The results show that the absence of SOPs, training, and clear task allocation results in slow service and inconsistent product quality. McKinsey 7S analysis reveals that the elements of strategy, structure, systems, staff, and skills are not aligned, thus hampering operational effectiveness. Strategies such as developing SOPs, training, digitalization, and reward systems are recommended to improve efficiency, service quality, and MSME competitiveness.
Downloads
References
Inovasi, P., Terhadap, P., Kinerja, I., Industri, O., Di, R., & Ambon, K. (2021). Jurnal maneksi vol 10, no. 1, bulan juni tahun 2021. 10(1), 76–84.
Menengah, D. A. N., Melalui, U., & Putra, R. S. (2023). A SYSTEMATIC LITERATURE REVIEW : STRATEGI PENGEMBANGAN USAHA MIKRO MANUSIA.
Nasional, S., Unipar, L., & Kunci, K. (n.d.). Prosiding SEMINALU. 383–389.
No Title. (n.d.). 1–14.
Sedyastuti, K. (2018). Analisis Pemberdayaan UMKM dan Peningkatan Daya Saing Dalam Kancah Pasar Global. 2, 117–127.
Setiyawati, A. D., Anggraini, R., Muzdalifah, L., Ekonomi, F., Nahdlatul, U., & Sidoarjo, U. (2025). Strategi pengembangan umkm berfokus pada diversifikasi konsentrik studi kasus umkm warung kopi cak koyek. 6(2), 182–199.
Umkm, P., & Bekasi, D. I. (2023). STRATEGI PENGEMBANGAN KUALITAS WARUNG KOPI LESTARI. 01(02), 162–169.
Darmawan, D., Tinambunan, A. P., Hidayat, A. C., Sriharyati, S., Hamid, H., Estiana, R., ... & Utami, R. T. (2023). MANAJEMEN SUMBER DAYA MANUSIA ERA DIGITAL. PT. Sonpedia Publishing Indonesia.
Adityo, T., & Suharnomo, S. (2013). Evaluasi Kinerja Organisasi dengan Pendekatan McKinsey 7S Framework. Yogyakarta: Graha Ilmu.
Assauri, S. (2016). Manajemen Produksi dan Operasi. Jakarta: Lembaga Penerbit Fakultas Ekonomi Universitas Indonesia.
Booms, B. H., & Bitner, M. J. (1981). Marketing Strategies and Organization Structures for Service Firms. Marketing of Services, 25(3), 47–51.
Downloads
Published
Issue
Section
License
Copyright (c) 2025 Siti Marwah (Author)
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
