Model Pengaruh Influencer Endorsment dan Testimoni Pelanggan Terhadap Keputusan Pembelian pada Produk Fashion Lokal di Kota Bandung
DOI:
https://doi.org/10.63822/z2v3pr06Keywords:
Influencer Endorsement, Customer Testimonial, Purchase Decision, local fashion productsAbstract
The development of social media has driven changes in marketing strategies, particularly through the use of influencer endorsements and customer testimonials as a means of building consumer trust in the local fashion industry. Although these strategies are increasingly implemented, previous studies have shown inconsistent findings regarding their influence on consumers’ purchasing decisions. Therefore, this study aims to analyze the effect of influencer endorsements and customer testimonials on purchasing decisions for local fashion products in Bandung City. This study employs a quantitative approach with a causal research design, involving a sample of 154 respondents selected using purposive sampling. Data were collected through an online questionnaire using a Likert scale and analyzed using multiple linear regression with the assistance of SPSS version 26. The results indicate that influencer endorsements and customer testimonials have a positive and significant effect on purchasing decisions, both partially and simultaneously. These findings provide practical implications for local fashion businesses in designing more effective social media–based digital marketing strategies
Downloads
References
Aaker, D. A. (1991). Managing Brand Equity: Capitalizing on the Value of a Brand Name. Free Press.
APJII. (2024). Laporan Survei Internet Indonesia 2024. Asosiasi Penyelenggara Jasa Internet Indonesia (APJII).
Ayu, N., & Mahendra, I. (2022). The Influence of Customer Testimonials on Brand Trust and Purchase Intention in E-Commerce. Journal of Digital Marketing Research, 5(2), 110–122.
Davis, F. D. (1989). Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. MIS Quarterly, 13(3), 319–340.
Fishbein, M., & Ajzen, I. (1975). Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research. Addison-Wesley.
Gao, J., Zhang, X., & Chen, L. (2023). The Role of Influencer Authenticity in Online Purchase Behavior: Evidence from Fashion Consumers in Asia. Journal of Retailing and Consumer Services, 75, 103540.
Haryanto, T., & Pradana, W. (2023). Pengaruh Influencer Marketing terhadap Keputusan Pembelian Produk Fashion Lokal. Jurnal Manajemen dan Bisnis Indonesia, 11(1), 23–34.
Hernando, A., & Sari, M. D. (2023). Digital Endorsement and Consumer Decision Among Gen Z: The Mediating Role of Social Media Engagement. Asian Journal of Business Research, 13(2), 99–115.
Indrawati, N., & Putri, R. (2024). The Role of Customer Reviews on Purchase Decisions in E-commerce: Evidence from Indonesia. Journal of Business and Retail Management Research, 18(3), 67–78
Keller, K. L. (2013). Strategic Brand Management: Building, Measuring, and Managing Brand Equity (4th ed.). Pearson.
Rakhmawati, L., & Widodo, R. (2022). Pengaruh Influencer terhadap Keputusan Pembelian Produk Fashion Lokal. Jurnal Ilmu Komunikasi dan Bisnis Digital, 7(2), 88–99.
Umar, H. (2021). Metode Penelitian untuk Skripsi dan Tesis Bisnis (Edisi 4). Raja Grafindo Persada.
Venkatesh, V., & Davis, F. D. (2000). A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies. Management Science, 46(2), 186–204.
Kotler, P., & Armstrong, G. (2022). Principles of Marketing (18th ed.). Pearson Education.
Haryanto, T., & Pradana, W. (2023). Pengaruh influencer marketing terhadap keputusan pembelian produk fashion lokal. Jurnal Manajemen dan Bisnis Indonesia, 11(1), 23–34.
Indrawati, N., & Putri, R. (2024). Peran testimoni pelanggan terhadap keputusan pembelian pada platform e-commerce di Indonesia. Jurnal Manajemen Pemasaran, 18(2), 85–96.
Lou, C., & Yuan, S. (2019). Influencer marketing: How message value and credibility affect consumer trust and purchase intention. Journal of Interactive Advertising, 19(1), 58–73.
Cheung, C. M. K., Thadani, D. R., & Luo, C. (2019). Online consumer reviews and consumer purchase decisions: The role of credibility and social influence. Decision Support Systems, 123, 113–128.
Sugiyono. (2021). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Alfabeta.
Sari, D. P., & Nugroho, A. (2022). Pengaruh influencer marketing terhadap keputusan pembelian produk fashion pada generasi milenial. Jurnal Manajemen Pemasaran, 16(1), 45–56.
Pratama, R. A., & Lestari, E. (2023). Pengaruh testimoni pelanggan terhadap keputusan pembelian melalui kepercayaan konsumen pada e-commerce. Jurnal Ilmu Manajemen, 11(2), 101–112.
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Zikra Muhamad Filah, Halimah Zahrah (Author)

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.


