Pengaruh Affiliate Marketing, Content Quality, dan Electronic Word of Mouth terhadap Purchase Decision Skincare Skintific oleh Gen Z pada TikTok Shop di Jabodetabek
DOI:
https://doi.org/10.63822/fw5hb703Keywords:
Affiliate Marketing; Content Quality; Electronic Word of Mouth; Purchase Decision; TikTok Shop; Generation Z.Abstract
This study aims to analyze the influence of Affiliate Marketing, content quality, and electronic word of mouth on purchase decision of Skintific skincare products by Generation Z on TikTok Shop in Jabodetabek. A quantitative approach with a survey method was employed in this study. The population was Generation Z residing in Jabodetabek who had purchased Skintific products through TikTok Shop. A sample of 200 respondents was selected using purposive sampling technique. Data were collected through a questionnaire with a six-point Likert scale. Data analysis techniques included validity test, reliability test, normality test, heteroscedasticity test, simple linear regression analysis, t-test, and coefficient of determination test using IBM SPSS Statistics version 25. The results showed that Affiliate Marketing had a positive and significant effect on purchase decision (sig. 0.000; R² 22.1%), content quality had a positive and significant effect (sig. 0.000; R² 13.1%), and electronic word of mouth had a positive and significant effect (sig. 0.000; R² 26.2%). It can be concluded that all three variables have a positive and significant effect on purchase decision of Skintific products by Generation Z on TikTok Shop in Jabodetabek, with electronic word of mouth providing the greatest contribution.
Downloads
References
Andini, N. S. (2025). Compas Market Insight Dashboard: Strategi Skintific dalam memenangkan momen double date dan raih nilai penjualan tertinggi! Compas. https://compas.co.id
Anggaetri, N. A. (2024). Transformasi niat beli: Dampak affiliate marketing dan perceived ease of use dengan moderasi user generated content. JPRO, 5(3), 506–521.
Antczak, B. O. (2024). The influence of digital marketing and social media marketing on consumer buying behavior. Journal of Modern Science, 56(2), 310–335.
APJII. (2025). Survei penetrasi internet dan perilaku pengguna internet Indonesia 2025. Asosiasi Penyelenggara Jasa Internet Indonesia.
Barkhoya, M. A., & Vania, A. (2024). Analisis pengaruh persepsi kualitas produk, kepercayaan terhadap merek, dan EWOM terhadap keputusan pembelian konsumen di Shopee. Jurnal Ilmu Ekonomi Dan Manajemen, 2(12).
Chu, S. C. (2024). The role of internet technology and social media in consumer decision-making. Journal of Interactive Marketing.
Compas. (2026). Compas Market Insight Dashboard Q2 2024: Kategori beauty care. Compas.co.id.
Cristimonica, J., & Setiawan, M. B. (2022). The effect of addressing attraction, price perception and electronic word of mouth (Ewom) on the purchase decision of You Brand Cosmetics. JIM UPB, 10(1), 59–65.
DataReportal. (2024). Digital 2024: Indonesia. We Are Social & Meltwater.
Erkan, I., & Evans, C. (2014). The impacts of electronic word of mouth in social media on consumers' purchase intentions. Proceedings of the International Conference on Digital Marketing, 9–14.
Faoziyah, N., Noviasari, H., Siregar, P. A., & Ishadi, I. (2025). Pengaruh influencer, content marketing, dan online customer review terhadap keputusan pembelian produk Somethinc di TikTok Shop melalui kepercayaan konsumen pada Generasi Z di Kota Pekanbaru. Procuratio: Jurnal Ilmiah Manajemen, 13(4), 420–435.
Fitrianto, M. N. (2025). Analisis pengaruh algoritma rekomendasi TikTok terhadap perilaku konsumsi konten menggunakan metode data mining dan machine learning. Jurnal Publikasi Teknik Informatika, 4(2), 68–75.
Hanutama, A., & Saputro, E. P. (2025). Pengaruh affiliate marketing, content marketing, online customer review terhadap keputusan pembelian melalui mediasi kepercayaan konsumen pada pengguna aplikasi TikTok Shop di Surakarta. Jurnal Economic Resource, 9(1), 417–426.
Kertiriasih, N. N. R. (2023). The effect of affiliate marketing on consumer behavior, purchase intention and purchase decision. Proceedings of the International Conference Faculty of Economics and Business, 2(1), 69–80.
Khoiron, & Tunjungsari, H. K. (2025). Marketing 4.0: Analisis pengaruh affiliate marketing, livestreaming dan flash sale terhadap keputusan pembelian di TikTok Shop. Jurnal Manajemen Bisnis Dan Kewirausahaan, 9(1), 95–107.
Kirana, A. S., Damayanti, A., Tumanggor, N. N., & Purnamasari, P. (2025). Pengaruh kredibilitas influencer, kualitas konten, dan interaksi sosial terhadap keputusan pembelian di e-commerce TikTok. Jurnal Bisnis Dan Komunikasi Digital, 2(2), 1–9.
Kotler, P., & Armstrong, G. (2016). Principles of marketing (16th ed.). Pearson.
Kotler, P., & Keller, K. L. (2009). Marketing management (13th ed.). Pearson.
Kusmaryono, I., Wijayanti, D., & Maharani, H. R. (2022). Number of response options, reliability, validity, and potential bias in the use of Likert scale: A literature review. Jurnal Pendidikan Indonesia, 11(3).
Lemon, K. N., & Verhoef, P. C. (2016). Understanding customer experience throughout the customer journey. Journal of Marketing, 80(6), 69–96.
Marcella, I., Nursal, M. F., & Wulandari, D. S. (2023). Pengaruh electronic word of mouth dan brand ambassador terhadap keputusan pembelian di Kota Bekasi. Jurnal Economina, 2(10), 2775–2790.
Market Hac. (2025). Top brand beauty kategori produk serum kuartal II 2025.
Muflichah, I. (2022). Analisis pengaruh kualitas konten media sosial merek. Jurnal Mahasiswa Bisnis & Manajemen, 1(6), 251–272.
Munir, M. S., Wati, J., Wulan, R., & Wati, S. B. (2025). Pengaruh affiliate marketing terhadap keputusan pembelian di TikTok Shop. Journal of Artificial Intelligence and Digital Business, 4(2), 5092–5097.
Nata, F., Hanila, S., & Astuty, K. (2026). Pengaruh brand image dan tren kecantikan terhadap minat Gen Z dalam menggunakan skincare Glad2Glow di Kota Bengkulu. Jurnal Pakar Manajemen, 2(2), 55–62.
Nofandrilla, N. (2025). Electronic word of mouth (E-Wom) and purchase decision on fashion products at Shopee. Jurnal Ranah Komunikasi, 9(2), 126–135.
Nurcahyani, N., Sari, I. A. P., Admiral, N., Napitupulu, B. B. J., Asbari, M., Pramono, T., Sutardi, D., Hulu, P., Kulla, I., & Azz, H. (2026). Pengaruh promosi melalui media sosial TikTok dan kualitas konten terhadap keputusan pembelian di Kabupaten Tangerang. JISMA: Journal of Information Systems and Management, 5(1), 36–47.
Pramonoputri, A. H., Prabartha, R., Shiddieqy, F. A. A., & Yudithya, N. S. (2024). Analisis social media marketing melalui Instagram: Studi kasus pada salah satu brand fashion wanita lokal. MANABIS: Jurnal Manajemen Dan Bisnis, 3(4), 158–168.
Purnama, N. K. Y., & Putra, K. E. S. (2025). Pengaruh influencer marketing dan kualitas konten marketing terhadap keputusan konsumen dalam pembelian pada platform media sosial Instagram. Prospek: Jurnal Manajemen Dan Bisnis, 7(1), 224–234.
Putri, D. A. S., Noor, A., & Wardhani, P. S. (2025). Pengaruh kualitas konten pemasaran di TikTok dan tingkat keterlibatan terhadap keputusan pembelian parfum Cruseka. Jurnal Ilmiah Ekonomi Dan Manajemen, 3(3), 341–354.
Rahayu, S., Rahmadhani, M. A., Kurniawan, M. A., Nugraha, W., & Suriani, U. (2026). How digital content quality and online promotion influence online purchase decisions through consumer trust. International Journal of Multidisciplinary Sciences and Arts, 5(1), 243–253.
Rosalia, S. E., & Ali, M. M. (2025). Pengaruh brand image dan harga terhadap keputusan pembelian Fore Coffee di Kota Bandung. RIGGS: Journal of Artificial Intelligence and Digital Business, 4(4), 6332–6339.
Rosita, R., & Darlin, E. (2024). Pengaruh kualitas konten TikTok terhadap customer engagement pada customer Queensha. Jurnal Lentera Bisnis, 13(2), 1061–1071.
Roy, A. (2025). Peran media sosial terhadap pola belanja konsumen di kalangan milenial. Universitas Dharmawangsa, 19(1), 510–516.
Santana, S., Prehanto, A., & Guntara, R. G. (2024). Evaluasi dan rekomendasi konten Instagram sebagai alat pemasaran UMKM Kripjungan. Jurnal Transformasi Bisnis Digital, 1(5), 67–79.
Sari, A. E. K., & Patrikha, F. D. (2024). Pengaruh kualitas konten, jumlah pengikut dan rating toko terhadap keputusan pembelian pada platform e-commerce. Jurnal Pendidikan Tata Niaga, 12(2).
Schiffman, L., & Kanuk, L. L. (2007). Consumer behaviour (9th ed.). Prentice Hall.
Septi, Susena, K. C., & Effendi, Y. (2025). The effect of affiliate credibility and TikTok video content quality on purchase decisions among Generation Z in Bengkulu City. Innovative Business Management Journal, 2(1), 43–50.
Shiddiqy, M. I. A., & Faradila, A. (2023). Pengaruh affiliate marketing terhadap keputusan pembelian di marketplace. Jurnal Manajemen dan Bisnis.
Solomon, M. R. (2020). Consumer behavior: Buying, having, and being (13th ed.). Pearson.
Sulam, R. T., & Fasa, M. I. (2025). TikTok Shop sebagai inovasi social commerce: Analisis pengalaman pengguna, kepuasan konsumen, dan perubahan perilaku belanja. Jurnal Ekonomi, Manajemen Dan Perbankan, 2(1), 97–106.
Widhi Nugraha, G., et al. (2025). Analisis performa penjualan Skintific di TikTok Shop. Jurnal Bisnis Digital.
William, A., & Tjiptodjojo, K. I. (2025). Pengaruh electronic word of mouth dan brand image terhadap purchase intention. JIIP: Jurnal Ilmiah Ilmu Pendidikan, 8(1), 553–558.
Yulindasari, E. R., & Fikriyah, K. (2022). Pengaruh e-WoM (electronic word of mouth) terhadap keputusan pembelian kosmetik halal di Shopee. Journal of Islamic Economics and Finance Studies, 3(1), 55–69.
Zahra, F., Iskamto, D., & Trianasari, N. (2024). Analyzing eWOM dimensions on TikTok and its impact on first-time voters in the 2024 presidential election: A confirmatory factor analysis. International Journal of Digital Marketing Science, 2(1), 1–12.
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Amanda Chrisanty Wibowo, Annisa Lutfia, Daru Putri Kusumaningtyas (Author)

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.


