Faktor-Faktor yang Memengaruhi Niat Membeli Produk Sustainable Skincare pada Generasi Z di Jabodetabek
DOI:
https://doi.org/10.63822/napsqf70Keywords:
Social Media Marketing; Brand Awareness; Brand Image; Brand Trust; Purchase Intention; Sustaianble SkincareAbstract
This study was motivated by the growing trend of sustainable lifestyles, particularly among Generation Z, which has increased interest in sustainable skincare products. However, this trend is not reflected in the Indonesian skincare market, where non-sustainable brands continue to dominate. This phenomenon indicates that increased awareness of sustainability does not necessarily lead to a higher intention to purchase sustainable skincare products. Therefore, this study was conducted to identify the factors influencing consumers' purchase intention toward sustainable skincare brands. The objective of this study is to examine the partial effects of social media marketing, brand awareness, brand image, and brand trust on purchase intention. A quantitative research approach was employed using a survey method, with data collected through a Google Forms questionnaire. The study involved 250 Generation Z respondents, born between 1997 and 2012, residing in Jakarta, and familiar with the brand From This Island. The collected data were analyzed using IBM SPSS Statistics Version 27. The findings indicate that social media marketing, brand awareness, brand image, and brand trust each have a positive and significant partial effect on purchase intention.
References
Aaker, D. A. (1991). Managing brand equity: Capitalizing on the value of a brand name. Free Press.
Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179-211.
Alfaqih, A. N., & Maskan, M. (2021). Pengaruh brand image dan experiential marketing terhadap customer satisfaction kopi janji jiwa daerah Magersari Mojokerto. Jurnal Aplikasi Bisnis, 7(2), 229-232.
Alfian, R., Nugroho, W. F., & Yuliana, L. (2024). Analysis of brand awareness, brand loyalty and brand reputation on purchase decisions. Jurnal Bisnis dan Manajemen, 11(1), 63-74.
Alfred24. (2024, February 21). Gen Z: The eco conscious generation. Alfred24. https://alfred24.com/gen-z-the-eco-conscious-generation/
Ali, I., & Naushad, M. (2023). Examining the influence of social media marketing on purchase intention: The mediating role of brand image. Innovative Marketing, 19(4), 145-157.
Alkharusi, H. (2022). Interpreting mean scores in Likert scale research. Journal of Educational Research, 15(2), 45-58.
Araújo, J., Pereira, I. V., & Santos, J. D. (2023). The effect of corporate social responsibility on brand image and brand equity and its impact on consumer satisfaction. Administrative Sciences, 13(5), 118.
Arianty, N., & Andira, A. (2021). Pengaruh brand image dan brand awareness terhadap keputusan pembelian. Maneggio: Jurnal Ilmiah Magister Manajemen, 4(1), 39-50.
Arifin, R., & Syah, T. Y. R. (2023). How E-WOM influence purchase intention mediated by trust and brand awareness: Case on Generation X in Indonesia. Jurnal Aplikasi Manajemen dan Bisnis, 9(2), 411-421.
Armawan, I., Sudarmiatin, Hermawan, A., & Rahayu, W. P. (2023). The effect of social media marketing, SerQual, eWOM on purchase intention mediated by brand image and brand trust: Evidence from black sweet coffee shop. International Journal of Data and Network Science, 7, 141-152.
Azhar, A. M., Nostalia, D. A., & Sasongko, D. B. (2025). Pengaruh brand awareness terhadap keputusan pembelian produk frozen food PT. ILM. Jurnal Ekonomi Manajemen Akuntansi Keuangan Bisnis Digital, 4(1), 69-82. https://doi.org/10.58222/jemakbd.v4i1.245
Azzari, V., & Pelissari, A. (2021). Does brand awareness influences purchase intention? The mediation role of brand equity dimensions. Brazilian Business Review, 17, 669-685.
Badan Pusat Statistik. (2025). Data generasi Z Indonesia 2025. Badan Pusat Statistik.
Badri, R. E., Asnusa, S., Pranyoto, E., Susanti, S., & Gunawan, A. (2022). Adoption of Sharia-based Fintech innovation in Indonesia: A case study of the Paylater e-commerce platform. GEMA: Journal of Gentiaras Management and Accounting, 14(3), 183-199.
Bastian, D. A. (2014). Analisa pengaruh citra merek (brand image) dan kepercayaan merek (brand trust) terhadap loyalitas merek (brand loyalty) Ades PT. Ades Alfindo Putra Setia. Jurnal Strategi Pemasaran, 2(1), 1-9.
Bernarto, I., Berlianto, M. P., Meilani, Y. F. C. P., Masman, R. R., & Suryawan, I. N. (2020). The influence of brand awareness, brand image, and brand trust on brand loyalty. Jurnal Manajemen, 24(3), 412-426.
Bernarto, I., Purwanto, A., & Masman, R. R. (2022). The effect of perceived risk, brand image and perceived price fairness on customer satisfaction. Jurnal Manajemen, 26(1), 35-50.
Cayaban, C. J. G., Prasetyo, Y. T., Persada, S. F., Borres, R. D., Gumasing, M. J. J., & Nadlifatin, R. (2023). The influence of social media and sustainability advocacy on the purchase intention of Filipino consumers in fast fashion. Sustainability, 15(11), 8502.
Chen, L., Halepoto, H., Liu, C., Kumari, N., Yan, X., Du, Q., & Memon, H. (2021). Relationship analysis among apparel brand image, self-congruity, and consumers' purchase intention. Sustainability, 13(22), 12770.
Chen, X., Hyun, S. S., & Lee, T. J. (2022). The effects of parasocial interaction, authenticity, and self-congruity on the formation of consumer trust in online travel agencies. International Journal of Tourism Research, 24(4), 563-576.
Cheung, M. L., Pires, G., & Rosenberger, P. J. (2020). The influence of perceived social media marketing elements on consumer-brand engagement and brand knowledge. Asia Pacific Journal of Marketing and Logistics, 32(3), 695-720.
Compas.co.id. (2025). Top 10 brand & tren paket kecantikan. Compas. https://compas.co.id/article/top-10-brand-tren-paket-kecantikan/
Cuesta-Valiño, P., Gutiérrez-Rodríguez, P., & Núnez-Barriopedro, E. (2022). The role of consumer happiness in brand loyalty: A model of the satisfaction and brand image in fashion. Corporate Governance: The International Journal of Business in Society, 22(3), 458-473.
Damayanti, S., Chan, A., & Barkah, C. S. A. (2021). Pengaruh social media marketing terhadap brand image My Pangandaran Tour and Travel. Jurnal Ilmu Manajemen, 9(3), 852-862.
Databoks. (2024). Berapa sering Gen Z dan Milenial belanja skincare? Ini surveinya. Databoks. https://databoks.katadata.co.id/produk-konsumen/statistik/68243a6789280/berapa-sering-gen-z-dan-milenial-belanja-skincare-ini-surveinya
DataPinter. (2026). Performa penjualan From This Island per Februari 2026. DataPinter.
Delgado-Ballester, E., & Munuera-Alemán, J. L. (2005). Does brand trust matter to brand equity? Journal of Product & Brand Management, 14(3), 187-196.
Dewi, Herlina, M. G., & Boetar, A. E. M. (2022). The effect of social media marketing on purchase intention in fashion industry. International Journal of Data and Network Science, 6, 355-362.
Dodds, W. B., Monroe, K. B., & Grewal, D. (1991). Effects of price, brand, and store information on buyers' product evaluations. Journal of Marketing Research, 28(3), 307-319.
Duarte, P., Silva, S. C., Roza, A. S., & Dias, J. C. (2024). Enhancing consumer purchase intentions for sustainable packaging products: An in-depth analysis of key determinants and strategic insights. Sustainable Futures, 7, 100193.
Fadli, & Qamariah, I. (2008). Analisis pengaruh faktor-faktor ekuitas merek Honda terhadap keputusan pembelian sepeda motor merek Honda (Studi kasus pada Universitas Sumatera). Jurnal Manajemen Bisnis, 1(2), 48-58.
Faisal, A., & Ekawanto, I. (2021). The role of social media marketing in increasing brand awareness, brand image and purchase intention. Indonesian Management and Accounting Research, 20(2), 185-208.
Febrian, A., Nani, D. A., Lina, L. F., & Husna, N. (2022). The role of social media activities to enhance brand equity. Journal of Economics, Business, & Accountancy Ventura, 25(1), 20.
Fiviana, K. B., & Supardi. (2025). Product quality, brand awareness, and price in purchasing decisions. Indonesian Journal of Law and Economics Review, 20(1), 10. https://doi.org/10.21070/ijler.v20i1.1417
Fortune Business Insights. (2024). Sustainable personal care products market size, share, and industry analysis, 2025-2032. Fortune Business Insights. https://www.fortunebusinessinsights.com/sustainable-personal-care-products-market-110903
From This Island. (2025). From This Island. https://fromthisisland.com/
Future Business Insight. (2024). Sustainable personal care products market growth. Future Business Insight.
García-Salirrosas, E. E., Escobar-Farfán, M., Veas-González, I., Esponda-Perez, J. A., Gallardo-Canales, R., Ruiz-Andia, R., ... & Zabalaga-Davila, R. F. (2024). Purchase intention of healthy foods: The determinant role of brand image in the market of a developing country. Foods, 13(20), 3242.
Ghozali, I. (2021). Aplikasi analisis multivariate dengan program IBM SPSS 26 (Edisi ke-10). Badan Penerbit Universitas Diponegoro.
Gkouna, O., Tsekouropoulos, G., Theocharis, D., Hoxha, G., & Gounas, A. (2023). The impact of family business brand trust and crisis management practices on customer purchase intention during Covid-19. Journal of Family Business Management, 13(1), 87-100.
Gómez-Rico, M., Molina-Collado, A., Santos-Vijande, M. L., Molina-Collado, M. V., & Imhoff, B. (2023). The role of novel instruments of brand communication and brand image in building consumers' brand preference and intention to visit wineries. Current Psychology, 42(15), 12711-12727.
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2019). Multivariate data analysis (8th ed.). Cengage Learning.
Hu, H., Wang, C., & Chen, M. (2024). The influence of a regional public brand on consumers' purchase intention and behavior toward eco-agricultural products: A Chinese national park case. Sustainability, 16(21), 9253.
Huo, C., Hameed, J., Zhang, M., Bin Mohd Ali, A. F., & Nik Hashim, N. A. A. (2022). Modeling the impact of corporate social responsibility on sustainable purchase intentions: Insights into brand trust and brand loyalty. Economic Research-Ekonomska Istraživanja, 35(1), 4710-4739.
Ibrahim, I. I., Subari, K. A., Kassim, K. M., & Mohamood, S. K. B. (2013). Antecedent stirring purchase intention of smartphone among adolescents in Perlis. International Journal of Academic Research in Business and Social Sciences, 3(12), 84-97.
Insightace Analytic. (2025). Sustainable beauty and skincare market. Insightace Analytic. https://www.insightaceanalytic.com/report/sustainable-beauty-and-skincare-market/2618
Instagram Engagement Calculator. (n.d.). Slice. https://www.slice.id/id/instagram-engagement-calculator
Irawan, A. D., & Hadisumarto, A. (2020). Pengaruh aktivitas social media marketing terhadap brand trust, brand equity, dan brand loyalty pada platform social media Instagram. Jurnal Manajemen dan Usahawan Indonesia, 43(1), 45-58.
Islam, M., & Sheikh, S. A. (2024). Are social media-based marketing strategies the new mechanisms for attracting consumers? A quantitative method-based approach. Journal of Theoretical and Applied Electronic Commerce Research, 19(4), 3571-3583.
Jamil, K., Dunnan, L., Gul, R. F., Shehzad, M. U., Gillani, S. H. M., & Awan, F. H. (2022). Role of social media marketing activities in influencing customer intentions: A perspective of a new emerging era. Frontiers in Psychology, 12, 808525.
Jia, T., Iqbal, S., Ayub, A., Fatima, T., & Rasool, Z. (2023). Promoting responsible sustainable consumer behavior through sustainability marketing: The boundary effects of corporate social responsibility and brand image. Sustainability, 15(7), 6092.
Keller, K. L. (1993). Conceptualizing, measuring, and managing customer-based brand equity. Journal of Marketing, 57(1), 1-22.
Keller, K. L. (2001). Building customer-based brand equity: A blueprint for creating strong brands. Marketing Management, 10(2), 15-19.
Kim, A. J., & Ko, E. (2012). Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand. Journal of Business Research, 65(10), 1480-1486.
Lavuri, R., Jabbour, C. J. C., Grebinevych, O., & Roubaud, D. (2022). Green factors stimulating the purchase intention of innovative luxury organic beauty products: Implications for sustainable development. Journal of Environmental Management, 301, 113899.
Le, M. H., & Nguyen, P. M. (2022). Integrating the theory of planned behavior and the norm activation model to investigate organic food purchase intention: Evidence from Vietnam. Sustainability, 14(2), 816.
Ling, S., Zheng, C., & Cho, D. (2023). How brand knowledge affects purchase intentions in fresh food e-commerce platforms: The serial mediation effect of perceived value and brand trust. Behavioral Sciences, 13(8), 672.
Liu, Q., & Wang, X. (2023). The impact of brand trust on consumers' behavior toward agricultural products' regional public brand. PLOS One, 18(11), e0295133.
Liu, X., Kim, T. H., & Lee, M. J. (2025). The impact of green perceived value through green new products on purchase intention: Brand attitudes, brand trust, and digital customer engagement. Sustainability, 17, 4106.
Liyono, A. (2022). Pengaruh brand image, electronic word of mouth (E-WOM) dan harga terhadap keputusan pembelian produk air minum galon crystalline pada PT. Pancaran Kasih Abadi. Jurnal Ekonomi Manajemen Dan Bisnis, 3(1), 73-91.
Macromill SEA. (2025). Laporan pasar kecantikan & kesehatan Indonesia 2025. Macromill SEA.
Mahendra, D. P., & Nugrahani, R. U. (2021). Pengaruh social media marketing activities terhadap brand awareness Hearo di Instagram. eProceedings of Management Telkom University, 8(3).
Mandasari, N. F., Ashdaq, M., Radjab, E., Nadir, M., & Mulatsih, L. S. (2024). Influence of brand image on brand loyalty using brand trust and social media engagement. Jurnal Aplikasi Manajemen, 22(3).
Meliawati, T., Gerald, S. C., & Aruman, A. E. (2023). The effect of social media marketing TikTok and product quality towards purchase intention. Journal of Consumer Sciences, 8(1), 77-92.
Monfort, A., López-Vázquez, B., & Sebastián-Morillas, A. (2025). Building trust in sustainable brands: Revisiting perceived value, satisfaction, customer service, and brand image. Sustainable Technology and Entrepreneurship, 100105.
Moslehpour, M., Ismail, T., Purba, B., & Wong, W. K. (2022). The role of social media marketing in purchase intention. Journal of Theoretical and Applied Electronic Commerce Research, 17.
Mussalam, T. A. A., Shkeer, A. S., Alomari, K. F., Al-Kaseasbeh, H. M., & Alqudah, O. M. A. (2025). The impact of brand awareness, digital influencers, and word of mouth on purchase intentions: Evidence from Jordanian SMEs. Data and Metadata, 4, 926.
NielsenIQ. (2023). Growing importance placed on sustainability when choosing brands in Asia Pacific. NielsenIQ. https://nielseniq.com/global/en/insights/education/2023/growing-importance-placed-on-sustainability-when-choosing-brands-in-asia-pacific/
Nosi, C., Pucci, T., Melanthiou, Y., & Zanni, L. (2022). The influence of online and offline brand trust on consumer buying intention. EuroMed Journal of Business, 17(4), 550-567.
Novita, I. K., & Imori Kamul, L. (2025). Green cosmetics: Sejauh mana tren sustainable beauty mempengaruhi niat pembelian generasi muda. Jurnal Nusantara Aplikasi Manajemen Bisnis, 10(2).
Nunnally, J. C. (1994). Psychometric theory (3rd ed.). McGraw-Hill.
Pandiangan, K., Masiyono, & Atmogo, Y. D. (2021). Faktor-faktor yang mempengaruhi brand equity: Brand trust, brand image, perceived quality, & brand loyalty. Jurnal Ilmu Manajemen Terapan, 2(4).
Panggabean, S. A., Tanjung, A., Tanjung, A., Nasution, Z. A., & Hutagalung, J. (2024). Pengaruh citra merek terhadap keputusan pembelian produk handphone Vivo di Toko Mitra Cell Kota Sibolga. Jurnal Ekonomi Bisnis, Manajemen Dan Akuntansi (JEBMA), 4(2), 825-842.
Partipost. (2021). Mengenal metrik engagement rate sebagai tolak ukur kualitas influencer. Partipost. https://www.partipost.com/resources-guides-indonesia/mengenal-metrik-engagement-rate-sebagai-tolak-ukur-kualitas-influencer
Phlanx. (2025). Twitter engagement calculator. Phlanx. https://phlanx.com/twitter-engagement-calculator
Purba, T. (2021). Faktor-faktor yang mempengaruhi purchase intention pada brand Man Man Tang di Batam. SCIENTIA JOURNAL: Jurnal Ilmiah Mahasiswa, 3(3).
Rastogi, S., et al. (2025). Sustainability in fashion industry: A review. Journal of Sustainable Marketing, 8(2), 112-128.
Rimadias, S., Alvionita, N., & Amelia, A. P. (2021). Using social media marketing to create brand awareness, brand image, and brand loyalty on tourism sector in Indonesia. The Winners, 22(2), 173-182.
Rimbasari, A., Widjayanti, R. E., & Thahira, A. (2023). Pengaruh viral marketing dan social media marketing terhadap keputusan pembelian di platform TikTok. CAPITAL: Jurnal Ekonomi Dan Manajemen, 6(2), 457-466.
Ruiz, A. (2025). 52 huge environmentally conscious consumer statistics. The Roundup. https://theroundup.org/environmentally-conscious-consumer-statistics/
Salhab, H. A., Al-Amarneh, A., Aljabaly, S. M., Al Zoubi, M. M., & Othman, M. D. (2023). The impact of social media marketing on purchase intention: The mediating role of brand trust and image. International Journal of Data and Network Science, 7(2), 591-600.
Samarah, T., Bayram, P., Aljuhmani, H. Y., & Elrehail, H. (2022). The role of brand interactivity and involvement in driving social media consumer brand engagement and brand loyalty: The mediating effect of brand trust. Journal of Research in Interactive Marketing, 16(4), 648-664.
Saputra, I. K. A. (2015). Brand image, product knowledge, dan electronic word of mouth berpengaruh terhadap purchase intention. Jurnal Manajemen, 4(2).
Sarah, K. S., Hurriyati, R., & Hendrayati, H. (2021). Analisis social media marketing. Jurnal Manajemen, 12(3), 397.
Sari, S., Syamsuddin, S., & Syahrul, S. (2021). Analisis brand awareness dan pengaruhnya terhadap buying decision mobil Toyota Calya di Makassar. Journal of Business Administration (JBA), 1(1), 37-48.
Saroso, D. S., & Habiba, A. N. (2024). Pengukuran dan analisa kepercayaan dan keamanan dalam keputusan pembelian online produk fashion. Innotech: Jurnal Ilmu Komputer, Sistem Informasi dan Teknologi Informasi, 1(1), 73-83.
Savitri, C., Hurriyati, R., Wibowo, L. A., & Hendrayati, H. (2022). The role of social media marketing and brand image on smartphone purchase intention. International Journal of Data and Network Science, 6(1).
Semuel, H., & Setiawan, K. Y. (2018). Promosi melalui sosial media, brand awareness, purchase intention pada produk sepatu olahraga. Jurnal Manajemen Pemasaran, 12(1), 47-52.
Sharma, A., Fadahunsi, A., Abbas, H., & Pathak, V. K. (2022). A multi-analytic approach to predict social media marketing influence on consumer purchase intention. Journal of Indian Business Research, 14(2), 125-149.
Shelly, & Sitorus, D. H. (2022). Pengaruh brand image, brand quality, brand trust terhadap brand loyalty pada produk merek Philips. SCIENTIA JOURNAL: Jurnal Ilmiah Mahasiswa, 4(7).
Song, Z., Liu, C., & Shi, R. (2022). How do fresh live broadcast impact consumers' purchase intention? Based on the SOR theory. Sustainability, 14(21), 14382.
South, L., Saffo, D., Vitek, O., Dunne, C., & Borkin, M. A. (2022). Effective use of Likert scales in visualization evaluations: A systematic review. In Computer Graphics Forum, 41(3), 43-55.
Sugiyono. (2022). Metode penelitian kuantitatif, kualitatif, dan R&D. Alfabeta.
Sugiyono. (2023). Metode penelitian kuantitatif, kualitatif, dan R&D (Edisi kedua). Alfabeta.
Suhan, M., Nayak, S., Nayak, R., Spulbar, C., Vidya Bai, G., Birau, R., ... & Stanciu, C. V. (2022). Exploring the sustainable effect of mediational role of brand commitment and brand trust on brand loyalty: An empirical study. Economic Research-Ekonomska Istraživanja, 35(1), 6422-6444.
Sun, Y., & Wang, S. (2020). Understanding consumers' intentions to purchase green products in the social media marketing context. Asia Pacific Journal of Marketing and Logistics, 32(4), 860-878.
Supiyandi, A., Hastjarjo, S., & Slamet, Y. (2022). Influence of brand awareness, brand association, perceived quality, and brand loyalty of Shopee on consumers' purchasing decisions. CommIT (Communication and Information Technology) Journal, 16(1), 9-18.
Sutanto, W. D. R., & Kussudyarsana, K. (2024). The role of brand trust, brand image, brand equity on repurchase intention. Jurnal Manajemen, 15(2), 112-128.
Sutariningsih, N. M. A., & Widagda, I. G. N. J. A. (2021). Peran brand awareness memediasi pengaruh social media marketing terhadap purchase intention. Doctoral dissertation, Udayana University.
Tan, Y., Geng, S., Katsumata, S., & Xiong, X. (2021). The effects of ad heuristic and systematic cues on consumer brand awareness and purchase intention: Investigating the bias effect of heuristic information processing. Journal of Retailing and Consumer Services, 63, 102696.
The Roundup. (2025). Consumer sustainability statistics 2025. The Roundup.
Timiyo, A. J. (2023). Achieving the goal of sustainable brand management: The mediating and complementary roles of brand awareness, brand image, and brand identity. Science, 14(3), 682.
Valle, M. D., et al. (2024). Sustainability in fashion marketing: A systematic review. Journal of Fashion Marketing and Management, 28(4), 567-584.
Wang, X., You, X., Xu, Y., & Zheng, J. (2024). Online posting intention: Do the social communication and brand equity of esports matter? International Journal of Sports Marketing and Sponsorship, 25(1), 161-187.
Wang, Y., Ko, E., & Wang, H. (2022). Augmented reality (AR) app use in the beauty product industry and consumer purchase intention. Asia Pacific Journal of Marketing and Logistics, 34(1), 110-131.
Wei, C., Chen, H., & Lee, Y. M. (2022). COVID-19 preventive measures and restaurant customers' intention to dine out: The role of brand trust and perceived risk. Service Business, 16(3), 581-600.
Wibowo, D. U., Yulianto, E., & Sunarti, S. (2022). Pengaruh social media marketing terhadap kesadaran merek, citra merek dan kepuasan konsumen. Profit: Jurnal Administrasi Bisnis, 16(1), 130-137.
Wong, A. (2024). How green sustainability efforts affect brand-related outcomes. Asia-Pacific Journal of Business Administration, 16(5), 1182-1201.
Zegiri, J., Koku, P. S., Dobre, C., Milovan, A. M., Hasani, V. V., & Paientko, T. (2025). The impact of social media marketing on brand awareness, brand engagement and purchase intention in emerging economies. Marketing Intelligence & Planning, 43(1), 28-49.
Zeqiri, J., Koku, P. S., Dobre, C., Milovan, A. M., Hasani, V. V., & Paientko, T. (2025). The impact of social media marketing on brand awareness, brand engagement and purchase intention in emerging economies. Marketing Intelligence & Planning, 43(1), 28-49.
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Azahra Putri Dewi Mumpuni, Ryna Parlyna, Inkreswari Retno Hardini (Author)

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

